Support
One inbox covers every Mali Fund app. A person reads each message, in English or Arabic.
Before you write
- Write from the email address your account uses. For anything account-related — a password you cannot reset, a deletion request — that address is how we know the request came from you.
- Say which app, and what you expected to happen instead of what did. A screenshot explains a layout problem faster than a paragraph can.
- Add your phone and OS version if something looks wrong on screen. Android and iOS render differently, and knowing which one narrows the search considerably.
- Never send your password. We will never ask for it, and there is nothing we could do with it if you did.
What happens next
A person reads every message — there is no ticket system and no automated reply. Expect an answer within two business days, in whichever language you wrote in. If your message needs a change in an app, we will tell you that rather than leaving you waiting on a release.
Deleting an account is handled by email too, and it has one extra step: we reply to the address on the account and wait for you to confirm before anything is removed.
Reporting a security problem
If you think you have found a security or privacy problem in an app or on this site, email the same address rather than publishing it, and say what you found and how to reproduce it. You will get a reply, and we will tell you when it is fixed. Please do not test against accounts that are not your own.
Support by app
Each app has its own page, with answers to the questions people ask most about it.